Our hanging systems will accommodate many diverse objects such as whiteboards, clocks, mirrors, quilts, seasonal decorations and any other object. If there is no proper hanging hardware on your object to be hung by one of our hooks, please visit our Accessories Section. Feel free to get creative!
How do I prevent a painting from tilting forward when hung?
If your painting is tilting forward, you may want to check the hardware at the back of it. Chances are the wire is too long or attached too low.
AS Hanging Systems offers several solutions preventing tilting forward. Picture Frame Bumpers push the lower corners of a frame away from a wall to protect it or to prevent the top of the frame from tilting away from the wall.
Occasionally, the top of the framed art will tilt away from the wall when hung from a hanging cable system. Use our Counter Weight Stabilizer for Cable or Rod to lessen this situation.
Hide the Frame Stabilizer behind the bottom rail of the frame and it will balance the distance of both lower frame corners to the wall, about 1" from the wall surface.
How will my artwork connect to your art hanging systems?
While our art and picture hanging systems do not have specific requirements, here are tips for optimizing the presentation of your display materials. We have created a series of “How To” guides for making your presentation effective, especially for framed art. You can download these guides from our website or read them on our blog.
A hanging system consists of 3 elements. First, install a track on the wall or ceiling, or there’s also the option of using Fixed or Articulated Piers. Once the track is installed, insert a cable/cord/rod, which you can move from left to right along the entire length of the track. Our cables are offered in 48, 72, 96 or 120 inches, and can even be custom-made. The stainless steel cables support 45 lb. Our nylon cords are the same length and support 15 lb. Our aluminum or stainless steel rods are offered in 24, 48, 60 or 72 inches long and support between 70 and 110 pounds.
The third element is the hook. Insert a hook onto the cable/wire/rod. We offer a variety of hooks with different functions. Choose from self-gripping hooks and screw hooks. We also have a range of anti-theft hooks. To hang your panels, we offer a variety of Panel hooks as well.
The hook is the point of contact between your artwork and the hanging system. No matter which fixation is on the back of your artwork/frame/object, no matter whether the rear side of your hanging objects is prepared, we’ve got a hook for your needs:
• Frame with metal wire, eyelet or D-Ring
• Plaques with a horizontal slot or keyhole
• French cleats
• Sawtooth hanger
• Glass panels
• All types of sign substrates such as rigid Sintra, or plexiglass and crushable foam core
• All types of panels such as wood, aluminum, etc.
• Aluminum frames
We also offer frame hangers to install on your artwork if it doesn’t have one: Frame D-Ring, Picture Hangers, Screw In Hooks, Adhesive Hangers, etc.
What is the weight capacity of each track, cable and hook?
Please refer to our Weight Capacity Guide.
Click Rail Track (Wall System), Up Rail Track (Ceiling System), Xpo Rail Track (Ceiling System), Deco Rail Track (Built-In System) Shadowline Track (Built-In System): Weight Capacity 20 lb/ft (30 kg/m)
Contempo Track (Wall System): Weight Capacity 12.5 lb/ft (18 kg/m)
Classic Wall Track (Wall System): Weight Capacity 50 lb/ft (74 kg/m)
Classic Ceiling Track (Ceiling System): Weight Capacity 25 lb/ft (37 kg/m)
Drop Ceiling Track (Built-In System): Weight Capacity 32.5 lb/ft (48 kg/m)
Display Reveal (Built-In System): Weight Capacity 110 lb/ft (164 kg/m)
Stainless Steel Cables: Weight Capacity 45 lb (20 kg)
Nylon Cords: Weight Capacity 15 lb (7 kg)
Aluminum Rod: Weight Capacity 70 lb (32 kg)
Stainless Steel Rod: Weight Capacity 110 lb (50 kg)
Twist-End Rod: Weight Capacity 45 lb (20 kg)
Secure Gripper Hook: Weight Capacity 45 lb (20 kg)
Mini Hook: Weight Capacity 12 lb (5.5 kg)
Panel Hooks, Utility Hook: Weight Capacity 22 lb (10 kg)
Self-Gripping Safety Hook, Screw in Hook, Self-Gripping Hook, Aluminum Frame Hook: Weight Capacity 33 lb (15 kg)
Gallery Classic Hook, Secure Gallery Classic Hook: Weight Capacity 110 lb (50 kg)
Stable Gallery Hook: Weight Capacity 50 lb (23 kg)
Where should the hang wire/eye hook/D Ring be placed on the back of my artwork?
We recommend that the point of attachment, on the rear side of the object, be as high as possible, without the hook showing behind the top edge.
We offer a detailed series of “How To” documents to help you optimize your displays with our systems.
We also offer frame hangers to install on your artwork if it doesn’t have one: Frame D-Ring, Picture Hangers, Screw In Hooks, Adhesive Hangers, etc.
I want to install your system in a public space but I don't want the display to be messed with. What do you recommend?
There are degrees of “messed with avoidance” you can consider.
First, you can install it with our secure hooks. These will “secure” the display material to a cable or rod in a manner that will make it less convenient to lift off or remove a framed piece. Examples of these hooks for cables include our Mini Hook, Secure Gripper Hook, Self-Gripping Safety Hook and Aluminum Frame Hook. Materials held with Side Clamps and Top Clamps will also behave similarly. If rods are being used as the vertical element, Secure Gallery Classic Hook would be your choice.
With the above, it is possible to overcome the security feature, typically by removing the hook from the cable or rod. This can be avoided by adding a Cable Stop or Rod Collar to the bottom of the cable or rod, respectively. At this point, the “secure” system we were discussing is just short of an anti-theft system. The only thing needed to take this extra step is to add an anti-theft vertical element to the combination.
Lastly, if your concern is more about the display being tampered with, as in repositioning the cables or rods, then you might consider tensioning the vertical elements. This is most done with Cable Tensioners and Rod-End Hangers for cables and rods, respectively. Another way to achieve tensioned cables is to use our Fixed or Articulated Piers to mount the cables.
Can your hanging systems be used with an existing "picture rail" wood molding?
Yes! If your interior space has pre-installed "picture rails" as were common in residences and commercial buildings from the 1880s through the 1920s, you have two options. We can custom bend rods for your use that will be compatible with your molding. Call us at 1 866 935 6949. Alternatively, we offer Picture Molding Hangers in two sizes and three finishes. These hangers can be easily hung over the top of the molding, just like the original hardware. They can be paired with our Loop-End cables, providing a nostalgic look combined with modern functionality.
For a better result, we suggest installing a Click Rail Track just under the molding.
TRACKS
How do I install an AS Hanging Track?
You can find installation videos on the product pages for each track type. Alternatively, you can view all installation instructions here.
What is the best way to install the wall track perfectly level?
Almost all our wall tracks may be installed flush against the ceiling for a better look that blends into the décor. Simply follow the ceiling line. If you want to install the wall track at a lower level on the wall, trial places each track length and mark pre-drill mounting holes or emplacements for connectors and use a level to make certain the track is level. You may use a laser level for better achievement.
AS Hanging Systems built-in tracks are embedded into the walls, simply follow the Installation Guide included with the track or download it on our website.
At what distance from the ceiling should I install the rail/track?
All our wall tracks, except Contempo Track, may be installed flush against the ceiling for a better look that blends into the décor.
Can I cut the track to size?
Yes, all AS Hanging tracks are made of high-quality aluminum and can be easily cut to size using a hacksaw and miter box or power miter saw with a proper blade. Remove any burrs after sawing. Straight and burr-free cuts will make seams between adjoining tracks almost invisible.
Can I paint tracks to achieve a different color or match the wall/ceiling?
Yes. The following table lists the standard finish for each track that will likely provide you with the best base from which to proceed.
• Classic Wall Track/Anodized Silver
• Classic Ceiling Track/Anodized Silver
• Display Reveal/Anodized Silver
• Click Rail Track/White Painted flat finish (Cool), Note: This finish will act as a primer.
• Up Rail Track/White Painted, Note: This finish will act as a primer.
• Xpo Rail Track/White Painted, Note: This finish will act as a primer.
A couple of additional notes.
1) Always refer to your local paint professional for additional insights and guidance.
2) When painting Click Rail, Up Rail, Xpo Rail Tracks, and make every attempt to keep paint out of the bottom slot as paint build-up in this area could have a negative impact on ease of use for the product.
Can I mount the rail/track in or on a corner?
Yes, two rail/track segments can be connected in a corner. To join two tracks at an inside/outside 90˚ corner, cut both ends at 45˚ to have a perfect fit.
To join two Click Rail tracks at an inside/outside 90˚corner use our Corner Connector (sold on our website).
Can I install the track diagonally?
No, the track must always be installed horizontally. Use a level to help you in this task.
On which wall types can I install an AS Hanging track? Can I install the track on a plaster wall or a drywall?
Yes, AS Hanging tracks can be installed on almost all wall types. Mounting fasteners are included with all our Wall Tracks and some Built-In Tracks such as Shadowline Wall Track, Drop Ceiling Track and Deco Rail Track. Provided hardware includes screws and Triple Grip® Anchors. Triple Grip® Anchors are rated for use in drywall (3/8'', 1/2'', 5/8''), brick, plaster, concrete and ceramic tiles. However, the correct fastener is critical to maintaining the weight capacity, and safety, of such a system and the installer is always ultimately responsible for determining the most appropriate fastener(s) for a particular installation. Please refer to the Installation Guide that accompanies your shipment. For your convenience, you may also download these guides in advance.
Plastic connectors are supplied only for the Click Rail, Up Rail and Xpo Rail Tracks. To install tracks with connectors, the walls or ceilings must be straight and even.
Installing a wall track on glass is not possible, but we offer Ceiling Track for those projects! Click Here!
Can AS Hanging tracks be installed onto a brick wall or a concrete wall/ceiling?
Yes, AS Hanging tracks can be installed on almost all wall types.
On concrete and brick walls, the track can be installed with the provided picture hanging hardware. Mounting fasteners are included with Wall Tracks and Built-In Tracks such as Shadowline Wall Track, Drop Ceiling Track and Deco Rail Track. Provided hardware includes screws and Triple Grip® Anchors. Triple Grip® Anchors are rated for use in drywall (3/8'', 1/2'', 5/8''), brick, plaster, concrete and ceramic tiles. However, the correct fastener is critical to maintaining the weight capacity, and safety, of such a system and the installer is always ultimately responsible for determining the most appropriate fastener(s) for a particular installation. Please refer to the Installation Guide that accompanies your shipment. For your convenience, you may also download these guides in advance.
Plastic connectors are supplied only for the Click Rail, Up Rail and Xpo Rail Tracks. To install tracks with connectors, the walls or ceilings must be straight and even.
The exceptions are Display Reveal and Shadowline Ceiling Track. They cannot be installed directly onto a brick surface.
Notes:
Classic Wall Track and Contempo Track are all shipped with screws, which are painted to match the color of the track.
What insight can you provide me regarding where I might install a track?
You can choose any approach that suits your needs, but it’s important to consider aesthetics and functionality since our track can last as long as the building stands. We recommend thinking of our track as an architectural feature, similar to crown molding. Installing the track throughout the entire room or in an unbroken lap around the room enhances its appearance.
Mounting the track only above specific areas where art or objects will be hung, rather than over door openings or above windows, can draw extra attention to the track. Art and picture hanging system have the best appearance when it is installed along the entire length of a wall, from corner to corner, or in a continuous line around the room.
Most of our hanging tracks can be installed at the ceiling/wall intersection. On very tall walls, it can be mounted a reasonable distance down from the ceiling, such as around nine feet above the floor, to make it more user-friendly and proportionate to the wall’s height.
Ceiling Tracks may be installed anywhere on the ceiling to create a divider in a room. They can be installed against the wall to become an architectural element, except for the Xpo Rail Track, a signage track, which must be installed on the ceiling at least 1 inch from the wall.
The Built-In tracks are embedded into the wall/ceiling. Follow the installation guides provided.
Do I need special tools to install the track?
This depends on your wall structure. Mounting track to concrete walls or other masonry surfaces is more difficult simply because the wall surface is so much more difficult to drill into. Installing most of our systems on most walls is a rather common Do-It-Yourself (DIY) activity.
Feel free to download the Install Guide for the system/product you are considering so you can preview the installation steps.
Our Built-In Tracks are integrated into the wall during new construction or major remodeling. This kind of installation needs more skills. You can download and preview those Install Guides as well.
How do I determine how many tracks will be required for my application?
For the best flexibility and a seamless appearance, we suggest installing tracks along the entire length of your walls. It is advisable to mount tracks as a continuous lap around the room or to mount it wall-to-wall, just as crown molding would be handled. The track, made of high-quality aluminum, can be easily cut to fit your desired size.
Measure the length of all the wall segments on which you will be mounting the track. Keep in mind that our track length is 6 feet.
If you encounter corners, window openings, columns, or doors, you will need to cut the track to fit around these obstructions, resulting in offcuts. We recommend budgeting around 10–20% for offcuts.
How far apart are the pre-drilled holes in the tracks that you supply?
The pre-drilled holes in the tracks we supply are spaced apart in a specific manner.
For the Classic Wall Track, Classic Ceiling Track and Contempo® Track, each track is supplied with nine pre-drilled holes. The first hole is located 4 inches from the track end. The remaining holes are spaced 8 inches in the center of the first hole near the track end. These holes have a diameter of 0.16 inches/4 mm and are designed to accommodate #6 size screws.
Shadowline Wall Track, Deco Rail Track and Drop Ceiling Track are supplied with 8 pre-drilled holes. The first hole of each of those tracks is located 1.30 inches from the track end. The remaining holes are spaced X inches in the center of the first hole near the track end. These holes have a diameter of 0.16 inches/4 mm and are designed to accommodate #6 size screws.
Shadowline Ceiling Track does not have pre-drilled holes. The holes should be drilled on the location of the joist, or self-drilling screws can be used.
Click Rail Track, Up Rail Track and Xpo Rail Track are not pre-drilled because they snap onto supplied clips (connectors).
Our Display Reveal, while the mounting flanges have many holes, is a completely different install process, for which there is a detailed Install Guide.
Will the predrill holes on a track hit the studs in the wall and ceiling?
This is impossible to predict as building codes vary by location, building type and age and several other variables. Our tracks and included hardware is intended to be independent of the wall/ceiling studs. In other words, to achieve the rated weight performance as shown in our Weight Guide, it is not necessary to place the supplied fasteners in studs. Always refer to the Installation Guide that accompanied your shipment. You may preview such documentation by downloading it here.
Can you help me choose a hanging track finish for my space? Help me understand your finishes.
Here is the model you might consider for evaluating color selection.
Silver: If your walls are off-white in the “cool” tones, or if they are gray (not greige), blues, or greens; you might consider "Silver". It does a good job of blending in with these “cool” surroundings. It is a very versatile color.
Black: In design, the color black blends harmoniously with any decor. Black is sleek and contemporary. It is the color that absorbs the sunlight the most, unlike white which reflects it. The color black is recognized for its versatility and adaptability.
White, semi-gloss (warm): This is a slightly warmer shade of white and is semi-gloss to match the finish commonly used in many interior trim treatments.
White, flat finish (cool): This is a cool white shade and is flat finished as is commonly used on many interior walls. This finish may also be thought of as “primer painted”.
Some colors are anodized which is a very hard finish and will give many years, if not decades, of service in an interior location. It is an electro-conversion of the top few molecular layers of aluminum and is the “gold standard” in aluminum finishing.
Because anodizing is not available in all colors, some colors such as our whites are powdered coat painted. This is a process where dry paint powders are electrostatically transferred to the metal and then baked in an oven where the powders are melted and flow into a continuously sealed finish. It is not that different from baked enamel, which is famously long-lived. Either finish is premium. If you would like to see these finishes feel free to order one of our Sample Kits or call our Customer Service Department, toll-free at 866-935-6949.
CABLES/CORDS/RODS
What is your cable diameter?
Nylon Cords are 0.078 inches (2.0 mm). They are single-strand extruded nylon.
How long does a stainless steel cable last?
The stainless steel cables have a limitless life span.
How long does a nylon cord last?
We recommend replacing a nylon cord every five years due to exposure to climatological influences.
How many rods/cables do I need?
Calculate your needs according to the number of art pieces you would like to display.
In a gallery or exhibition space, plan for 3.5 – 4.0 rods/cables/cords per length of track (6 feet) and 1.25 to 1.5 hooks per rod/cable/cord.
For typical residential spaces, you may reduce these quantities slightly and plan on 3.0 – 3.5 cables per length of track and 1.0 – 1.25 hooks per vertical element.
However, there are a couple of other variables that would influence these estimates:
1. If you hang miniatures or small artwork more densely, additional rods/cables/cords will be required.
2. Hanging multiple pieces vertically from the same rod/cable/cord (1-up, 2-up, 3-up, etc.) will necessitate more hooks.
3. If you choose to hang objects from two vertical elements, you will need more rods/cables/cords.
Several small frames may be suspended from a single rod/cable/cord, however, be careful not to exceed the weight limitations of any individual component. Refer to our Weight Support Guide for more specifics on this topic.
Can I cut the Stainless Cables? Nylon Cords?
Consider keeping the extra length of a cable or cord before cutting it, as it may be useful in the future. If there is any visible extra length, we recommend rolling up and hiding it behind your artwork or object (if necessary, use an elastic band, some tape or a paperclip). This way, if you need a longer cable later, you’ll have the extra length available. Our Nylon Cords can be cut without any special tools or processes. Read this blog!
When it comes to stainless steel cables, avoid using common wire cutters designed for soft copper wires. They can damage and fray the steel "aircraft" cable we provide. In our factory, we fuse the ends of the cables to prevent fraying. However, if you cut them in the field, they are likely to fray. To professionally "field cut" our stainless steel cables, we offer an inexpensive kit (Cable Trim Kit (PN #U5150AA) and procedure.
For more informations, you may download a guide on how the kit is used.
Can I mix different cables and rods on the same track?
Yes. All but one of our tracks are compatible with both cables and rods. Click here.
Can I hang multiple pictures from one cord or cable?
Yes, you can. You can use multiple AS Hanging hooks on a single cord or cable. Just make sure the maximum allowed weight of the cord/cable is not exceeded. Also, keep the maximum weight capacity of the selected track in mind.
Can I paint rods to achieve a finish color other than the selection you provide?
Unfortunately, no. If you were to paint a vertical element, the paint will likely be damaged when any of our hooks interacts with the vertical element. Also, the paint may cause the hook to not perform as anticipated, lessening its ability to support a load.
When/why should I use stainless steel cables vs. Nylon cords?
You can look at this in one or more of several ways. Stainless steel cables are rated for 45 lb of weight. Nylon cords are rated for 15 lb. For that reason, we recommend Nylon Cords be limited to residential or very lightweight commercial applications. However, be aware that both types of cables/cords may be used in pairs to share the weight of heavier objects.
Also, nylon cords should never be used in tension applications. That is the exclusive domain of steel cables.
On the other hand, Nylon cords are nearly transparent. So, if you are looking for the most discreet solution, nylon cords may be your best choice.
When or why should I use 2 cables/rods over a single cable/rod?
There are several decision points for when you might add a second cable/rod. First, our general rule is that when a frame is 24 inches wide you might consider it. This will make balancing the object much easier. Second is strength. If you find yourself bumping up against the weight capacity of a single cable or rod, or hook, you can fabricate additional capacity with a second cable/rod. Third, you will find two cables present items more professionally. Lastly, there are situations where a second cable/rod or is almost needed; that is when using cables/rods in a tensioned manner (when they are held in tension between an upper and lower point).
For a more in-depth discussion on the topic please read this blog story.
I have a Plexiglass sheet panel that I need to hang in my store, what kind of hook should I use?
You have a few choices and they can be decided by how the vertical cables will interface with your display.
First, we offer Side Clamps, which are available in two designs (Econo Side Clamps and Pro Side Clamps). Both are available in single-sided and double-sided configurations. Further, the Pro series is available in three sizes to accommodate a wide variety of panel thicknesses. A display made of these fittings will feature cables, which pass by the left and right side of display panels. Typically, each panel will interact with four side clamps, two on the left and two on the right. Side Clamps rely upon compression on the host material or a through hole in the same.
Next, we offer Panel Hooks. These are a family of unique (they are patented) hooks, which support a panel on a ledge created by the Panel Hook. (Think of a miniaturized version a poster resting on a chalk ledge at the bottom of a chalkboard.) Then, Panel Hooks are inverted and retain the top of the panel so it does not fall forward. Panel Hooks, and a related Utility Hook, are widely versatile to panel thickness, facilitating materials less than 3/16” thick up to 5/8”. Panel Hooks do not require compression clamping of the display material, as do the other fittings mentioned here.
Typically, a panel will interact with four fittings, but it may be only two if the panels are small and/or out of reach from the public. Panel Hooks are offered in four configurations for conventional and back-to-back displays. Cables used in this display configuration will pass behind the display material.
Lastly, we offer Top Clamps. The cables used in a display relying upon Top Clamps will terminate at the top of display panels. With these fittings a typical panel will interact with only two hardware elements. Top clamps come in three sizes. Optionally, we offer a related product, Top-Bottom Clamps, which you would use if you desire to hang another panel immediately below the upper one.
Feel free to review a document we have prepared, titled Compatibility Guide, Top and Top-Bottom Clamps to Panel Type and Thickness.
Is there a maximum size for panels/boards I can hang using your Panel Hooks/Utility Hooks?
While there is a weight limitation there is no maximum size per say. That being said, the panel should be stiff enough to support its own weight when supported from below. Otherwise it may bow. One way to check this is to stand the panel on its edge and rest it on the floor. If it bows in this test; it will bow when supported with Panel Hooks / Utility Hooks. To overcome this dynamic you could stiffen a display panel by adding vertical “ribs” on the rear side of the panel. These ribs would act as “backbones” and would help in preventing the display panels from bending.
I want to display a number of panels side by side without creating a vertical gap between the panels. What can you propose?
You have two choices.
You may use our Panel Hooks / Utility Hooks, of which there are five different variations. These allow panels to butt up against the adjacent panels in side by side, above and below, and back to back. So, it becomes just a matter of panel placement. We have created a document to illustrate this in detail. You can download “Application Guide, Panel Hook Multi-Panel Design” at your convenience.
You may also use our Top Clamps. These attach to panels from the top edge, leaving the left and right edges clear of obstructions allowing panels to butt up against neighboring panels.
I am aware of your Side Clamps and Panel Hooks. Is there a way to hang an unframed panel from one cable?
Yes, absolutely. You may hang an unframed panel using a single cable equipped with our Panel Hooks, Wide (H3006). You would simply “sandwich” a display panel between a hook holding the bottom of your item and an inverted hook holding the top edge of your panel. You may also need to add Bumpers or a Frame Stabilizer, Cables to the rear side of the panel to help it counter any “twisting” in the cable. That is why we recommend two cables and four Panel Hooks.
Be aware, depending on the size and material of the panel, there is likely an upper size range where you would want to go back to a more conventional two-cable approach.
Refer to the following document for more details: “Application Guide, Panel Hook, Wide”.
The same is also possible with two panels mounted back to back. Just replace the H3006 hook with the H3031, Panel Hook, Wide, Two-Sided. Refer to the following document for more details: “Application Guide, Panel Hook, Wide, Two-Sided”. However in this instance there is not opportunity to add Bumpers or Stabilizers.
My wall object is prepared with a sawtooth hanger on the back. What is the best hook for this?
The best hook for interacting with a sawtooth hanger is our Utility Hook (H3004).
What do you recommend for an award plaque that I received? It has a slot routed into the rear surface. Do you have a hook for this?
The best hook for interacting with a horizontal slot as in the back of an award plaque, for example, is our Utility Hook (H3004). If the slot is vertical or if it is keyhole shaped, we recommend our Self-Gripping Hook (H3007). It all depends on the shape of the slot.
I have paintings that have wood frames with wire stretched between two eye-hooks at the back of the frame. What components should I use?
A hang wire attached one either edge of the back of a frame is very common indeed. The wire may be attached to eye-hooks or D-ring hangers. It makes no difference which track you begin with because you may choose from any of our tracks and you may use either cables or rods as your vertical element.
If your painting is large (or wider than about 24-inches), you might consider two cords/cables/rods (one on the left side, one on the right side and each couple with a hook). As mentioned in other FAQs listed here, you may elect to move the attachment points (D-rings or eye-hooks) on the rear side of the painting further up the frame.
Where should the hang wire/eye hook be placed on the back of my artwork?
We recommend that the point of attachment, on the rear side of the object, be as high as possible, without the hook showing behind the top edge.
We offer a detailed series of “How To” documents to help you optimize your displays with our systems.
Which, if any, picture hooks are adjustable up and down the cables/cords/rods while a painting is attached?
Most of our hooks will support this functionality! All of our rod hooks make this very easy! You will also find “self-gripping” type hooks for cables also very convenient. This maneuver should not be attempted with a “thumb screw” type hook.
Shipping
Do you provide a tracking number?
Yes, in our normal workflow, once your order is shipped, you will receive an email that will include the tracking number for your order. You can contact our Customer Service Representatives toll-free at 866-935-6949.
Do you require a minimum order size?
No! All our products are sold separately, and you may order just one. However, we do require a minimum shipping charge.
What is the minimum freight charge?
All our deliveries are made by FedEx, except for Freight shipping. There is a minimum shipping charge of $15.00 for domestic US & Canadian orders. The shipping charge is based on the weight and zip code/postal code destination of the order.
What is included in your shipping cost?
Everything is included in our shipping fee: packaging, handling, shipping, and all customs/export documentation if needed.
What is your lead-time for delivery?
We seldom allow the inventory level of an item to drop to a point where it becomes “out of stock”. As a result, 99% of orders are shipped complete, from stock. See the shipping chart below for exact lead times.
Contact us for information on overseas orders: Toll-Free at 866-935-6949.
What shipping method do you offer?
* The buyer is fully responsible for paying any CUSTOM DUTIES and TAXES which may be due in his country upon delivery.
Samples
Can I get samples of your products?
Yes! Visit this location to order a comprehensive Sample Kit.