In most cases, yes. When a return is approved, refunds are typically issued back to the original payment method used on the order, so a purchase made on a credit card is credited to that same card, and a purchase made through another accepted method is returned the same way. This keeps the refund traceable and matches standard practice for online orders. Because exact handling can depend on how and when you paid, it is always best to confirm the specifics for your particular order with the AS Hanging team before you send anything back.
How refunds to the original payment method usually work
- Once your returned items are received and inspected, the approved amount is processed back to the card or account used at checkout.
- The time it takes to appear on your statement is controlled by your bank or card issuer, not by the store, so allow a few billing cycles before assuming there is an issue.
- If the original card has expired or been closed, let the team know in advance so an alternate arrangement can be confirmed for your situation.
- Keep your order number and any return confirmation handy, since it makes matching the refund to your purchase faster.
If you are unsure what qualifies for a return or how to start the process, the AS Hanging Help Desk is the best place to review answers to common ordering, shipping, and account questions before you reach out.
Avoiding a return in the first place
Many returns happen because a track, support, or hook does not match the wall or artwork as expected. Choosing the right setup the first time prevents that. If you are still selecting components, it helps to compare the available cable and rod hanging systems so the kit you order fits your weight range, wall type, and display style from the start.
Have a question about a refund, a recent order, or which payment method your credit will return to? Call AS Hanging Display Systems at 866 935 6949, use our online chat, or send your order details through our Contact Us form and our team will confirm exactly how your refund will be handled.