Claims: Always inspect all in-bound shipments upon receipt. Buyer assumes all risk of loss or damage to Products in transit once signed for as complete and received in good condition. In the event of loss or damage, notify the carrier immediately, refuse the Products upon delivery attempt and mark the bill of lading as “damaged” and/or “missing items”.
a) Damaged Package: If damaged Products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the Product and original packaging and notify Seller immediately to arrange for a carrier inspection and a pick-up of damaged Products. Please notify Seller at AS Hanging Systems Customer Service (Phone: 450-619-7999 or Email: info@ASHanging.com) of damaged Products WITHIN THE FIRST 5 DAYS of receipt. Damaged merchandise will only be exchanged for the exact Product, or in the event the same Product is no longer available, the Seller may substitute Product of similar or greater grade, at the discretion of the Seller.
b) Non-Damaged/Not Defective - Unused/uninstalled merchandise: Please contact Seller within 15 days of original delivery date. If Buyer has non-defective merchandise, which is unopened and unused/uninstalled, Seller will issue a returned materials authorization (RMA) and will provide Buyer an address to ship the Product, at Buyer’s expense. All returns will incur a 20% restocking fee.
c) Non-Damaged/Not Defective - Used/installed merchandise: Seller will NOT accept returns on merchandise that has been used/installed and is not defective.
d) Defective Products: See “Product Limited Warranty”. If Covered Party has received defective merchandise, Buyer must contact Seller within 5 days of knowledge of condition for replacement of defective merchandise. However, all defective Product claims must be made during the Limited Warranty Period. Only defective Product will be replaced. All replacements will be made with the same Product, or in the event the same Product is no longer available, the Seller may substitute Product of similar or greater grade, at the discretion of the Seller.
Returns: See "Claims". In no circumstance will return of Product be accepted without a RMA issued by the Seller. All attempted deliveries, without a RMA will be refused at Seller’s warehouse.
Always inspect shipments upon receipt. We assumes all risk of loss or damage in transit. In the event of a damage, if possible, refuse the package upon delivery and notify us (866 935 6949).
If damaged products are accepted, please save the original packaging and notify us WITHIN THE FIRST 5 DAYS of receipt. Damaged merchandise will only be exchanged for the exact same product.
If you want to return products, please contact us within 30 days of original delivery date. Only unused/uninstalled merchandise will be accepted. We will issue a returned materials authorization (RMA). All approved returns will incur a 20% restocking fee.
We will NOT accept returns on merchandise that has been used/installed and is not defective.
If defective merchandise is received, you must contact Customer Service within 5 days of knowledge of condition. Product Limited Warranty applies.
Returns without an approved RMA number will be refused at our warehouse.
Complete claims/return policy available on Terms & Conditions page.