Can I cut the Galvanized/Stainless Cables? Nylon Cords?
The Nylon Cords may be cut without any special requirement. The Galvanized/Stainless steel cable should not be cut without special attention. Our cables are cut and the end is fused. This avoids the ends from becoming frayed. If you cut them in the field they are likely to fray. If possible we recommend you roll any extra cable length and hide it on the back of hanging artwork.
However, there are times when cables simply must be trimmed. These include when using our Frame Stabilizer or when creating a Tensioned Cable System. For those instances we offer a Cable Trim Kit (PN #U5150AA), which has been specifically developed to cut our cables and still avoid fraying the ends. Our cables should not be cut with common wire cutters.
Can I mix different products on one track?
Classic and Cable Systems use the same two tracks (Wall Track and Ceiling Track). As a result, Classic System rods and Cable System cables may be mixed on these two tracks. Similarly, any cable/cord with appropriate end fittings (C-Hanger, P-End, J-End) and any rod (J-End, P-End) may be suspended from Contempo® System Track.
Museum System components are also mutually exclusive.
Can I paint the Rods (Classic System) to have colors other than the ones you provide?
Can I paint the tracks to match my decor color?
Yes. If you are ordering a Contempo® System Track, please order "Natural Aluminum" finish. Use a primer sealer and then follow with regular wall paint or automotive paint (in spray can) for optimal results. If you are ordering Click Rail Track, please order "White Painted, flat-finish (Cool)" tracks. These are "primed" with a premium powder-coat finish and are ready to be re-painted. Use regular wall paint to cover the supplied finish.
Can your systems be used with an existing “picture rail” wood molding?
Yes! If your interior space has pre-installed "picture rails" as were common in residences and commercial buildings from the 1880's thru the 1920's, we can customize the top part of our Classic System Rods to fit over your wood molding. Also available in our Specialty Hardware section, the Picture Molding Hanger is a great solution. They simply hang over the top of the molding. These would be matched with our Loop-End cables. This will result in the look of times past with the functionality of our new age systems. You may even fabricate a cloth sleeve to cover the cable/cord to further finesse the look.
Can your tracks be installed onto a brick wall?
Yes. AS Hanging Systems, with the exception of the Museum System Track (a very different product -please see below), supplies each track length with appropriate mounting hardware to affix the track to most common wall substrates. Mounting fasteners are included with Wall Track, Ceiling Track, Click Rail Track and Contempo® Track. The provided hardware includes screws and Triple Grip Anchors™, at a minimum. These proprietary anchors are rated for use in drywall (3/8'', 1/2'', 5/8''), brick, plaster, concrete and ceramic tiles. However, the correct fastener is critical to maintaining the weight capacity of such a system and the installer is always ultimately responsible in determining the most appropriate fastener(s) for your particular installation. Please refer to AS Hanging Systems Weight Guide and/or the AS Hanging Systems Installation Guide for further details.
- Wall Track, Ceiling Track and Contempo® Track are all ship with screws, which are painted to match the color of the track. Click Rail Track is further supplied with Click and Connect connectors and Contempo® Track, with spacers.
- When mounting Click Rail Track It is particularly important that any brick elements are “in line” with the wall itself. Please call your AS Hanging Systems Customer Service representative for additional assistance if any brick elements are not well aligned as there are alternate connectors, which may aid your installation.
- Museum System Track must be installed into wall structural members and fastener selection is particularly important. Consult a local building professional if you have any doubt.
Do I install a length of track above just where I am going to hang a piece of art? Can I save some money by not mounting track over windows instead of the entire length of wall? Do I need to install in the entire room?
You may elect any approach that makes sense in your application. However, you should be aware that our track could last for as long as the building stands. For that reason you may want to think of aesthetics as well as functionality. You'll want to be certain those who occupy the space after you will not see your efforts and investment in a negative lite.
Typically a hanging system has the best appearance when it is installed on the entire length of a wall or in the entire room. Also consider our Click Rail product line, which is very discreet. It can be used in conjunction with both contemporary and traditional décor and even be used with crown moldings.
Do I need special tools to install the track?
This depends on your wall structure, however, if you have small project experience, you should not find this project demanding. Please refer to AS Hanging Systems Installation Guide.
Do you have a catalog showing all your tracks, hooks and other hardware?
Yes, we have a complete catalog/price list that can be mailed to you. You may also downloaded it here.
You may also use our online store (click here) and click the small image ("VIEW PICTURE") under product thumbnails to view full-size picture and drawings of each product.
We can fax or email you our catalog/price list - includes product thumbnails. Contact our Customer Service staff at 866-935-6949.
How do I determine how many tracks will be required for my application?
Calculate the length of wall(s) you need to address. Take accurate measurements; if there are many corners, consider a safety buffer to account for scrap that will occur due to cuts you will make in the tracks.
For example: You need to install track on all the walls of a 16-foot by 12-foot room. This is a total of 56 linear feet. You will want to order 10 tracks (each are 6-feet) for a total of 60-feet. In larger spaces, and in spaces with many corners you will want to order 10 - 20% extra.
How do I install the Wall Tracks on my walls?
Whenever possible, screw into the wood studs (or header) behind the wall surface or use the appropriate screw anchor. In many installations, Wall Tracks are mounted very high on the wall and will always allow you to screw into the header of the wall structure. Check AS Hanging Systems Installation Guide for more information. Click here to download
How far apart are the pre-drilled holes in the tracks that you supply?
The Wall Track, Ceiling Track and Contempo® Track are each supplied with nine pre-drilled holes and the holes are each distributed in the same manner. The first hole is 4 inches from the track end. The remaining holes are spaced 8 inches on center from the first hole near the track end. These holes are 0.16 inch/4mm in diameter to accept #6 size screw.
How many rods/cables do I need?
Calculate your needs according to the number of art pieces you would like to display.
For a gallery or exhibition spaces, plan for 3.25 rods/cables/cords per each length of track (6-feet) and 1.25 to 1.5 hooks per rod/cable/cord.
If you hang miniatures or small artwork in a more dense format, additional rods/cables/cords will be required. Additionally, more hooks will be needed if you hang multiple pieces vertically from the same rod/cable/cord (1-up, 2-up, 3-up, etc.)
Several small paintings can be suspended from a single rods/cables/cords (do not exceed the weight limitations). See AS Hanging Systems Weight Guide for more discussion on this topic.
How will my artwork connect to your systems?
Our several hanging systems have no particular requirements. Typically, the hang wire, eyehook or D-hook located on the back of your artwork will simply attach to the hook installed on the rod/cable/cord. However, we do offer several specialty hooks, which provide specialty benefits or address specific needs.
I have a plexiglass panel that I need to hang in my store, what kind of hook should I use?
You have a few choices. First, you may use our Cable Clamps. The maximum material thickness that this attachment will accommodate is slightly more than 1/8-inch (0.157-inch) or 4mm, so these are compatible with the common “thin” plexiglass. This technique will require four Cable Clamps, which will be attached in the four quadrants (upper and lower, left and right edges) of the panel.
A second approach is with our Utility Hook (H3004). Again you will require four hooks for each panel. These will be deployed on the left and right, upper and lower edges of the panel. The Utility Hook offers a 3/16 inch capacity. For thicker panels up to 5/8 inch capacity consider our Panel Hook H3005/H3060. Be aware the Utility and Panel Hooks may be used with any number of substrate panels and are by no means limited to acrylics.
I want to install your system in a public space (school, hotel, restaurant, etc.), what do you recommend?
You do have a few choices. One choice is the Classic System with Anti-Theft Secure Rod and Hooks. Another choice is the Click Rail System used with Anti-Theft cables and hooks. You may also consider any of our Tension Cable Systems, particularly the Point-to-Point solutions that deploy stand-offs at either cable end.
Is it possible to install a track at eye level and then use hooks, such as "C-Hooks" or "S-Hooks" to hang artwork directly from the hook/track?
Yes, this is possible, However, please be aware that such a direct attachment between an object and our S-Hook/C-Hook will not allow for any up or down adjustment.
Is the ceiling track pre-drilled with holes for mounted both in the ceiling and wall or just the ceiling?
Holes are pre-drilled only in the surface that attaches to the ceiling. If you choose, you may easily drill a second set of holes to fix the track to the wall.
Is there a maximum size for panels/boards I can hang using your Panel Hooks/Utility Hooks?
While there is a weight limitation there is no maximum size per say. That being said, the panel should be stiff enough to support its own weight when supported from below. Otherwise it may bow. One way to check this is to stand the panel on its edge and rest it on the floor. If it bows in this test; it will bow when supported with Panel Hooks/Utility Hooks. To overcome this dynamic you could stiffen a display panel by adding vertical “ribs” on the rear side of the panel, those would be installed parallel to the cables. These ribs would act as “backbones” and would help in preventing the display panels from bending.
Is there a way to display a number of panels side by side without creating a vertical gap between panels as do your Cable Clamps?
Yes there is. Instead of using Cable Clamps that would grip on the sides of your panels, you could use our Panel Hook series of product. These come in single-wide (H3005/H3060) and double-wide (H3006/H3061) configurations. Further each is available with and without Spring Clips. To create a display where panels do not have a gap between them is just a matter of panel placement.
Refer to this document for a visual representation: Panel Hook, Double Wide application (multiple panels)
Is there a way to hang a panel (unframed) without using two cables and four Cable Clamps, or four Panel Hooks?
Absolutely. You could hang an unframed panel using a single cable paired with either H3006 Panel Hooks, Double Wide (for panels 1/2’’-5/8’’ thick) or the H3061 Panel Hooks, Double Wide with Clips (for panels 3/16’’-1/2’’ thick). You would simply have to “sandwich” your panel between a hook holding the bottom of your item and an upside down hook holding the top part of your panel.
Depending on the size of the panel, there is likely an upper size range where you would want to go back to a more conventional two cable approach.
Refer to the following document for a visual representation: Panel Hook, Double Wide application (one panel)
My wall object is prepared with a sawtooth hanger on the back. What is the best hook for this?
The best hook for interacting with a sawtooth hanger is our Utility Hook (H3004).
Should I use the galvanized/stainless steel cable rather than the transparent nylon cords?
Regarding when you might deploy one of our steel cables as compared to our Nylon option. You can look at this in one or more of several ways. A Nylon cord is certainly most discreet because it is transparent. However, it is only rated for 15 lbs. of weight. For that reason we recommend Nylon Cords be limited to residential or very light office applications.
Our galvanized and stainless steel cables, on the other hand, are rated for 3 times the weight capacity, 45 lbs. Also, some hesitate to use stainless cable because they are difficult to trim to length. Not to worry. With either of Nylon or steel cables, simply coil the extra length and hang it behind the artwork. In most applications there is no need to trim extra cable length.
Also, remember that both types of cable may be used in pairs to share the weight of heavier objects.
Some of the tracks come in many colors? Why?
Over the years we have addressed several special requests. The most frequent requests have been added to the product line. Some of these colors are less than obvious and serve clever purposes. If your walls are off-white in grey or blue tones, you might consider "Silver". It does a good job of blending in with these “cool” surroundings. A color that is good for assuming the shades of tan, beige and other “warm” earth-tone shades is our "Champagne". Our "Gold" tone is a subtle brassy shade.
Also, you will find our Click Rail Track is offered in two white shades. “White semi-gloss” is a warm shade of white and is semi-gloss to better match the finish commonly used in many interior trim treatments. “White flat-finish” is a cool white shade and is flat finished as is commonly used on many interior walls. This finish may also be thought of as “primer painted”.
However, among our Click Rail product line you will see we offer a track finished in genuine 24 ct. gold. Please call us to coordinate if you wish to order 24 ct. gold as this track cannot be cut in the field. Yes, we do consider special custom finish requests with sufficient volume.
What do you recommend for an award plaque that I received? It has a slot routed into the rear surface. Do you have a hook for this?
The best hook for interacting with a horizontal slot as in the back of an award plaque, for example, is our Utility Hook (H3004).
What hangers do I use for paintings that have wood frames with wire stretched between two eye-hooks at the back of the frame?
Our systems work perfectly with this common approach! You can choose between the Classic, Cable, Click Rail or Contempo® Systems. If your painting is large (or wider than about 24-inches), use two cords/cables/rods (one on the left side, one on the right side). As mentioned in other FAQs listed here, you may elect to move the attachment points on the rear side of the painting further up the frame. However, you may commonly come across art prepared under other configurations.
What is your cable diameter?
Nylon Cords (transparent and colored) are 0.078-inches (2.0mm). There are single strand extruded Nylon.
Galvanized and Stainless Steel Cables are 0.071-inches (1.8mm). These are very flexible and made of 7-around-7 strand woven steel.
When do I select galvanized steel vs. stainless steel cable?
The galvanized/stainless steel cable is a simple, robust and cost effective hanging solution. Steel cables will support up to 45 lbs. Be aware, however, that hooks have separate capacities. Stainless steel cable is made of stainless steel and will maintain its appearance over a very long time period. It will not rust. Galvanized steel cables are made of steel, and steel can rust. For this purpose we have our cable plated with a galvanized (zinc) process. This finish greatly slows oxidation but over time the cable will take on a dull grey appearance and this can transfer to hands and clothing when adjusting the system.
When or why should I use 2 cables/rods over a single cable/rod?
There are several decision points for when you might add a second cable/rod. First, our general rule is that when a frame is 24 inches wide you might consider it. This will make balancing the object much easier. Second, is strength. If you find yourself bumping up against the weight capacity of a single cable or rod (or, for that matter the capacity of the respective hooks) you can fabricate additional capacity with a second cable/rod. Third, you will find two cables present items much better, or are almost needed, when using cables in a tensioned manner. That is where the cables are held in tension between an upper and lower point.
For a more in depth discussion on the topic please read the following blog.
Where should the hang wire/eye hook be placed on the back of my artwork?
We recommend that the point of attachment, on the rear side of the object, be as high as possible – within 1 – 2 inches from the top. It should be just low enough from the top to hide our hook behind the object.
Which, if any, picture hooks are adjustable up and down the cables/cords/rods while a painting is attached?
Most of our hooks will support this functionality! All of our rod hooks make this very easy! You will also find “self-gripping” type hooks for cables also very convenient. This maneuver should not be attempted with a “thumb screw” type hook.
Will the holes hit the studs in the wall and ceiling?
This is impossible to predict as building codes vary by location, building type and age. Use our anchor kits to make solid track installation and refer to AS Hanging Systems Installation Guide. To achieve the rated weight performance as shown in our Weight Guide, it is not necessary to place the supplied fasteners in studs.
Can I get my order overnight?
If you place your order before 9:00 am EST we are usually able to ship it the same day. This applies to shipments to the USA and Canada only. Call us toll free at 866-935-6949 to coordinate.
Do you provide a tracking number?
Yes, in our normal workflow, once your order is shipped, you will receive an email that will include the tracking number for your order.
Do you require a minimum order size?
No! All our products are sold separately and you may order just one of anything. However, we do require a minimum freight charge. See next question regarding freight charges.
What is included in your shipping cost?
Everything is included in our shipping fees: shipping, packaging, handling and all Customs paperwork for export orders.
What is the minimum freight charge?
With one exception, all our deliveries are made with FedEx. We offer three FedEx service levels; Economy, Expedited and Express. Contact us for information on overseas orders or quantity orders: 866-935-6949.
What is your lead time for delivery?
We seldom allow the inventory level of an item to drop to a point where it becomes "out of stock". As a result, all items shown on our website are available for immediate shipment, which we define as "your order will be shipped within 24-hours of placement". Most orders will consume a day after order acceptance before it is shipped.
Contact us for information on overseas orders: local number 450-619-7999 or Toll Free 866-935-6949.
What shipping method do you offer?
UNITED STATES - 48 contiguous
|Express||3rd business day by 5 pm||On delivery performance|
|Expedited||5th business day by 5 pm||On delivery performance|
|Economy||6 to 9 business days||No|
|Express||2nd business day by 5 pm
in most cities
|On delivery performance, if service level is available, call.||In some areas, for reasons beyond our control, we may not be able to provide delivery performance warranty for the Express service. If you are aware of such a limitation in your area, please select our Economy Service. Otherwise, call Customer Service to verify.|
|Economy||Up to 8 business days||No|
ALASKA & HAWAII
|Economy||Up to 15 business days||No|
MEXICO & EUROPE*
|Expedited||3 to 6 business days||No||Europe rates available for Belgium, France, Switzerland and UK. Use "Other Destinations" for other EU countries.
The buyer is fully responsible for paying any DUTIES/TAXES which may be due in his/her country. These duties and taxes, and all Custom related fees, are NOT included in our shipping and handling charge.
|Expedited||Up to 15 business days||No||The buyer is fully responsible for paying any DUTIES/TAXES which may be due in his/her country. These duties and taxes, and all Custom related fees, are NOT included in our shipping and handling charge.|
Can I get samples of your products?
Yes! Visit our AS Hanging Sample Kit page.
Do you supply to, or have an affiliated partner in Europe?
Contact us for more information at 514-935-6949 or email us at info@ASHanging.com
Does AS Hanging Systems have an installation program or approved installers?
No, we are the manufacturer and distributor of our products and we do not provide any installation service at this time. However, in some locations we can refer you to an installer/reseller.
Please call us at 866-935-6949 to see if we know of an installer/reseller in your locale.