Customer Support

We would like to think our company is customer focused. However, we realize that is not our determination to make. Only you, our customers, can bestow that handsome description. On these pages we wish to demonstrate our attention to a customer experience equal to the quality of the products we bring to this market. Please find several collections of information that you may find useful in selecting our products, installing them and or working through any issues that may arise.


Get answers to frequently asked, and some not so obvious, questions. We have gathered this knowledge base from our 30,000+ installations and it likely contains the answers you seek.

Support Documents

Installation Guides, Tear Sheets, Weight Capacities, CSI Specs … it is all here. Visit and download the documents you may need … when you need them.

Shipping Options

We ship five days a week and offer numerous options in the routing of your purchase. On this page you can read descriptions of your choices, depending on your location, to best balance the timeliness of your need.

Return Policy

Occasionally, you may find you need to return an item or report shipping damage, for example. Please visit this page for these sorts of administrative details.

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