The Nylon Cords may be cut without any special requirement. The Galvanized/Stainless steel cable should not be cut without special attention. Our cables are cut and fused using laser cutters. This avoids the ends from becoming frayed. If you cut them in the field they are likely to fray. If possible we recommend you roll any extra cable length and hide it on the back of hanging artwork.

However, there are times when cables simply must be trimmed. These include when using our Frame Stabilizer or when creating a Tensioned Cable System. For those instances we offer a Cable Trim Kit (PN #U5150AA), which has been specifically developed to cut our cables and still avoid fraying the ends. Our cables should not be cut with common wire cutters.

Classic and Cable Systems use the same two tracks (Wall Track and Ceiling Track). As a result, Classic System rods and Cable System cables may be mixed on these two tracks. Similarly, any cable/cord with appropriate end fittings (C-Hook, P-End, J-End) and any rod (J-End, P-End) may be suspended from Contempo System Track.

However, cables from the Click Rail system are unique to this system and cannot be repurposed.

Museum System components are also mutually exclusive.

No. If you paint the rod, the paint will peel when any of our rod hooks slides on it.

We can produce special colors for large orders if needed, contact our Customer Service at 866-935-6949.

Yes. If you are ordering Classic/Cable System track or Contempo® System track, please order "Natural Aluminum" finish. Use a primer sealer and then follow with regular wall paint or automotive paint (in spray can) for optimal results. If you are ordering Click Rail track, please order "White flat-finish" tracks. These are "primed" with a premium powder-coat finish and are ready to be re-painted. Use regular wall paint to cover the supplied finish.

Yes! If your interior space has pre-installed "picture rails" as were common in residences and commercial buildings from the 1880's thru the 1920's, we can customize the top part of our Classic System Rods to fit over your wood molding. Also available in our Specialty Hardware section, the Molding Hook is a great solution. They simply hang over the top of the molding. These are matched with our Loop-End cables. This will result in the look of times past with the functionality of our new age systems. You may even fabricate a cloth sleeve to cover the cable/cord to further finesse the look.

Finally, our Click Rail track may be installed to fit below an existing crown molding, see AS Hanging Systems Installation Guide.

Yes. AS Hanging Systems, with the exception of the Museum System Track (a very different product -please see below), supplies each track length with appropriate mounting hardware to affix the track to most common wall substrates. Mounting fasteners are included with Wall Track, Ceiling Track, Click Rail Track and Contempo® Track. The provided hardware includes screws and Triple Grip Anchors™, at a minimum. These proprietary anchors are rated for use in drywall (3/8'', 1/2'', 5/8''), brick, plaster, concrete and ceramic tiles. However, the correct fastener is critical to maintaining the weight capacity of such a system and the installer is always ultimately responsible in determining the most appropriate fastener(s) for your particular installation. Please refer to AS Hanging Systems Weight Guide and/or the AS Hanging Systems Installation Guide for further details.

Notes:

1. Wall Track, Ceiling Track and Contempo® Track are all ship with screws, which are painted to match the color of the track. Click Rail Track is further supplied with Click and Connect connectors and Contempo® Track, with spacers.
2. When mounting Click Rail Track It is particularly important that any brick elements are “in line” with the wall itself. Please call your AS Hanging Systems Customer Service representative for additional assistance if any brick elements are not well aligned as there are alternate connectors, which may aid your installation.
3. Museum System Track must be installed into wall structural members and fastener selection is particularly important. Consult a local building professional if you have any doubt.

You may elect any approach that makes sense in your application. However, you should be aware that our track could last for as long as the building stands. For that reason you may want to think of aesthetics as well as functionality. You'll want to be certain those who occupy the space after you will not see your efforts and investment in a negative lite.

Typically a hanging system has the best appearance when it is installed on the entire length of a wall or in the entire room. Also consider our Click Rail product line, which is very discreet. It can be used in conjunction with both contemporary and traditional décor and even be used with crown moldings.

This depends on your wall structure, however, if you have small project experience, you should not find this project demanding. Please refer to AS Hanging Systems Installation Guide.

Yes, we have a complete catalog/price list that can be mailed to you. You may also downloaded it here.

You may also use our online store (click here) and click the small image ("VIEW PICTURE") under product thumbnails to view full-size picture and drawings of each product.

We can fax or email you our catalog/price list - includes product thumbnails. Contact our Customer Service staff at 866-935-6949.

Calculate the length of wall(s) you need to address. Take accurate measurements; if there are many corners, consider a safety buffer to account for scrap that will occur due to cuts you will make in the tracks.

For example: You need to install track on all the walls of a 16-foot by 12-foot room. This is a total of 56 linear feet. You will want to order 10 tracks (each are 6-feet) for a total of 60-feet. In larger spaces, and in spaces with many corners you will want to order 10 - 20% extra.

Whenever possible, screw into the wood studs (or header) behind the wall surface or use the appropriate screw anchor. In many installations, Wall Tracks are mounted very high on the wall and will always allow you to screw into the header of the wall structure. Check AS Hanging Systems Installation Guide for more information. Click here to download

The Wall Track, Ceiling Track and Contempo® Track are each supplied with nine pre-drilled holes and the holes are each distributed in the same manner. The first hole is 4 inches from the track end. The remaining holes are spaced 8 inches on center from the first hole near the track end. These holes are 0.16 inch/4mm in diameter to accept #6 size screw.

Calculate your needs according to the number of art pieces you would like to display.

For a gallery or exhibition spaces, plan for 3.25 rods/cables/cords per each length of track (6-feet) and 1.25 to 1.5 hooks per rod/cable/cord.

If you hang miniatures or small artwork in a more dense format, additional rods/cables/cords will be required. Additionally, more hooks will be needed if you hang multiple pieces vertically from the same rod/cable/cord (1-up, 2-up, 3-up, etc.)

Several small paintings can be suspended from a single rods/cables/cords (do not exceed the weight limitations). See AS Hanging Systems Weight Guide for more discussion on this topic.

Our several hanging systems have no particular requirements. Typically, the hang wire, eyehook or D-hook located on the back of your artwork will simply attach to the hook installed on the rod/cable/cord. However, we do offer several specialty hooks, which provide specialty benefits or address specific needs.

You have a few choices. First, you may use our Cable Clamps. The maximum material thickness that this attachment will accommodate is slightly more than 1/8-inch (0.157-inch) or 4mm, so these are compatible with the common “thin” plexiglass. This technique will require four Cable Clamps, which will be attached in the four quadrants (upper and lower, left and right edges) of the panel.

A second approach is with our Utility Hook (H3004). Again you will require four hooks for each panel. These will be deployed on the left and right, upper and lower edges of the panel. The Utility Hook offers a 3/16 inch capacity. For thicker panels up to 5/8 inch capacity consider our Panel Hook H3005/H3060. Be aware the Utility and Panel Hooks may be used with any number of substrate panels and are by no means limited to acrylics.

You do have a few choices. One choice is the Classic System with Anti-Theft Secure Rod and Hooks. Another choice is the Click Rail System used with Anti-Theft cables and hooks. You may also consider any of our Tension Cable Systems, particularly the Point-to-Point solutions that deploy stand-offs at either cable end.

Yes, this is possible, However, please be aware that such a direct attachment between an object and our S-Hook/C-Hook will not allow for any up or down adjustment.

Holes are pre-drilled only in the surface that attaches to the ceiling. If you choose, you may easily drill a second set of holes to fix the track to the wall.

The best hook for interacting with a sawtooth hanger is our Utility Hook (H3004).

Regarding when you might deploy one of our steel cables as compared to our Nylon option. You can look at this in one or more of several ways. A Nylon cord is certainly most discreet because it is transparent. However, it is only rated for 15 lbs. of weight. For that reason we recommend Nylon Cords be limited to residential or very light office applications.

Our galvanized and stainless steel cables, on the other hand, are rated for 3 times the weight capacity, 45 lbs. Also, some hesitate to use stainless cable because they are difficult to trim to length. Not to worry. With either of Nylon or steel cables, simply coil the extra length and hang it behind the artwork. In most applications there is no need to trim extra cable length.

Also, remember that both types of cable may be used in pairs to share the weight of heavier objects.

The best hook for interacting with a horizontal slot as in the back of an award plaque, for example, is our Utility Hook  (H3004).

Our systems work perfectly with this common approach! You can choose between the Classic, Cable, Click Rail or Contempo® Systems. If your painting is large (or wider than about 24-inches), use two cords/cables/rods (one on the left side, one on the right side). As mentioned in other FAQs listed here, you may elect to move the attachment points on the rear side of the painting further up the frame. However, you may commonly come across art prepared under other configurations.

Nylon Cords (transparent and colored) are 0.078-inches (2.0mm). There are single strand extruded Nylon.

Galvanized and Stainless Steel Cables are 0.071-inches (1.8mm). These are very flexible and made of 7-around-7 strand woven steel.

The galvanized/stainless steel cable is a simple, robust and cost effective hanging solution. Steel cables will support up to 45 lbs. Be aware, however, that hooks have separate capacities. Stainless steel cable is made of stainless steel and will maintain its appearance over a very long time period. It will not rust. Galvanized steel cables are made of steel, and steel can rust. For this purpose we have our cable plated with a galvanized (zinc) process. This finish greatly slows oxidation but over time the cable will take on a dull grey appearance and this can transfer to hands and clothing when adjusting the system.

We recommend that the point of attachment, on the rear side of the object, be as high as possible – within 1 – 2 inches from the top. It should be just low enough from the top to hide our hook behind the object.

Most of our hooks will support this functionality! All of our rod hooks make this very easy! You will also find “self-gripping” type hooks for cables also very convenient. This maneuver should not be attempted with a “thumb screw” type hook.

This is impossible to predict as building codes vary by location, building type and age. Use our anchor kits to make solid track installation and refer to AS Hanging Systems Installation Guide. To achieve the rated weight performance as shown in our Weight Guide, it is not necessary to place the supplied fasteners in studs.

Typically, yes, but this applies to shipments to the USA and Canada only. If you place your order before 1:00 pm EST we are usually able to ship it the same day. Call us toll free at 866-935-6949 to coordinate.

Yes, in our normal workflow, once your order is shipped, you will receive an email that will include the tracking number for your order.

No! All our products are sold separately and you may order just one of anything. However, we do require a minimum freight charge. See next question regarding freight charges.

Everything is included in our shipping fees: shipping, packaging, handling and all Customs paperwork for export orders.

With one exception, all our deliveries are made with FedEx. We offer four FedEx service levels; Economy, Expedited, Express and Express Overnight. Contact us for information on overseas orders or quantity orders: 866-935-6949.

We seldom allow the inventory level of an item to drop to a point where it becomes "out of stock". As a result, all items shown on our website are available for immediate shipment, which we define as "your order will be shipped within 24-hours of placement". Most orders will consume a day after order acceptance before it is shipped.

Contact us for information on overseas orders: local number 450-619-7999 or Toll Free 866-935-6949.

Shipping

• We strive to ship all orders within 24 business hours of order confirmation!

• Our Economy freight service to the United States ships once a week.

• A minimum shipping and handling charge of $20 will be applied to all orders.
  See our Terms & Condition for details.

• Contact our Customer Service with any question you may have!
  Toll free at 866 935 6949 or info@ASHanging.com

EXPRESS SERVICE

UNITED STATES

2nd business day by 5:00 p.m.
Warranty on delivery performance
Overnight delivery may be available, call to confirm: 866-935-6949

CANADA

2nd business day by 5:00 pm in most cities
Warranty on delivery performance, if service level is available
In some areas, for reasons beyond our control, we may not be able to guarantee Express service. If you are aware of such a limitation in your area, please select our Economy Service. 

EXPEDITED SERVICE

UNITED STATES

4th business day by 5:00 pm
Warranty on delivery performance

MEXICO, EUROPE & OTHER DESTINATIONS (Except CANADA)

3 to 6 business days
NO warranty as to promised delivery date
The buyer is fully responsible for paying any DUTIES/TAXES which may be due in his/her country. These duties and taxes, and all Custom related fees, are NOT included in our shipping and handling charge. 

ECONOMY SERVICE

UNITED STATES (48 contiguous)

Up to 15 business days
NO warranty as to promised delivery date
Shipping Frequency: Weekly

UNITED STATES (Alaska & Hawaii)

3 to 6 business days
NO warranty as to promised delivery date

CANADA

Up to 10 business days
NO warranty as to promised delivery date

Yes! Visit our AS Hanging Sample Kit page.

Contact us for more information at 514-935-6949 or email us at info@ASHanging.com

No, we are the manufacturer and distributor of our products and we do not provide any installation service at this time. However, in some locations we can refer you to an installer/reseller.

Please call us at 866-935-6949 to see if we know of an installer/reseller in your locale.